Parents and Staff: Submit a ticket online. All technical support requests can be made at the following locations Support for staff Support for families Calling the Help Desk does not guarantee that you will receive faster service. Please encourage all your staff or colleagues, as well as students and families to submit a ticket online before calling the Help Desk.
STAFF: Reset passwords online. All DOE staff can reset their passwords in minutes online at the DOE Identity Management Portal. Even if you forgot your current password, or it expired, you can sign in by answering security questions or verifying personal information.
You may send a Talking Points regarding any questions about technical issues to Mr. Golembe (Single Point of Contact for Technology) or e-mail at firstname.lastname@example.org
Thank you in advance for your support with this. Reducing calls to the Help Desk will help DIIT provide you and our DOE families with faster, more efficient support.
Troubleshooting iPads with Internet Connectivity Issues: Video Included Below