Parents and Staff: Submit a ticket online.
All technical support requests can be made at the following locations
Support for staff
Support for families
Calling the Help Desk does not guarantee that you will receive faster service. Please encourage all your staff or colleagues, as well as students and families to submit a ticket online before calling the Help Desk. 

STAFF: Reset passwords online.
All DOE staff can reset their passwords in minutes online at the DOE Identity Management Portal. Even if you forgot your current password, or it expired, you can sign in by answering security questions or verifying personal information.

You may send a Talking Points regarding any questions about technical issues to Mr. Golembe (Single Point of Contact for Technology) or e-mail at dgolembe@schools.nyc.gov

Thank you in advance for your support with this. Reducing calls to the Help Desk will help DIIT provide you and our DOE families with faster, more efficient support.

---

Troubleshooting iPads with Internet Connectivity Issues: Video Included Below

Technical Quick Links on DOE Website

Technical Tools for Learning·        
       TeachHub 
   Sign in to TeachHub to get access to DOE systems and platforms for DOE students.
·         DOE Student Accounts 
          The DOE has created student accounts for every single New York City public school student. The account gives your child               access to Google Classroom and Microsoft Office 365.
·         NYC Schools Account
              NYC Schools Account (NYCSA) is an app that helps you track your child’s education. Through NYCSA, you can                                   see their grades, attendance, fitness results, schedule, and more. Find out how to sign up, now.
·         Getting Started with Your iPad 
               Get started with your DOE iPad.
·         Getting Started in Google Classroom
               Learn how to navigate Google Classroom.
·         Getting Started in Microsoft Teams 
              Learn how to get started learning in Microsoft Teams.
·         Getting Started with Zoom
               Learn how to use the NYCDOE Zoom account.
·         iPad Requests
          How to get an iPad and take the first step toward learning at home.
·         Technical Support for Families 
            Fill out our Technical Support for Families if you need help with a DOE iPad or other devices.
·         Translated Support for Remote Learning
             Get supports for you and your family in all nine DOE languages for access to remote learning.
·         Microsoft Software 
          You can get free Microsoft software to students and families with education-specific content that supports your child's                    academic improvement.
·         App Requests 
           See what apps are on the DOE iPads and in TeachHub, which are pending and which we cannot install.