Parents and Staff: Submit a ticket online. All technical support requests can be made at the following locations Support for staff Support for families Calling the Help Desk does not guarantee that you will receive faster service. Please encourage all your staff or colleagues, as well as students and families to submit a ticket online before calling the Help Desk.
STAFF: Reset passwords online.
All DOE staff can reset their passwords in minutes online at the DOE Identity Management Portal. Even if you forgot your current password, or it expired, you can sign in by answering security questions or verifying personal information.
You may send a Talking Points regarding any questions about technical issues to Mr. Golembe (Single Point of Contact for Technology) or e-mail at dgolembe@schools.nyc.gov
Thank you in advance for your support with this. Reducing calls to the Help Desk will help DIIT provide you and our DOE families with faster, more efficient support.
Troubleshooting iPads with Internet Connectivity Issues: Video Included Below
Technical Quick Links on DOE Website
Technical Tools for Learning TeachHub Sign in to TeachHub to get access to DOE systems and platforms for DOE students. DOE Student Accounts The DOE has created student accounts for every single New York City public school student. The account gives your child access to Google Classroom and Microsoft Office 365. NYC Schools Account NYC Schools Account (NYCSA) is an app that helps you track your child’s education. Through NYCSA, you can see their grades, attendance, fitness results, schedule, and more. Find out how to sign up, now. Getting Started with Your iPad Getting Started in Google Classroom Getting Started in Microsoft Teams Getting Started with Zoom Translated Support for Remote Learning Get supports for you and your family in all nine DOE languages for access to remote learning. Microsoft Software You can get free Microsoft software to students and families with education-specific content that supports your child's academic improvement. App Requests See what apps are on the DOE iPads and in TeachHub, which are pending and which we cannot install.
